EU Right of withdrawal
In the EU, when you have purchased goods or services at a distance such as via a website or from another EU country then you have the right to cancel your purchase for any reason within 14-days of receiving the goods. This 14-day period starts from the date you receive the goods.
How to exercise your right
To exercise your right of withdrawal, notify us within 14 days of having received your delivery by contacting us at firstname.lastname@example.org. In the e-mail tell us that you are using your right of withdrawal and provide your details and your order details.
It is important that we have an agreement to this effect before you return any goods.
Refusal of delivery or the return of a good without a declaration of withdrawal does not suffice to express your wish to withdraw.
The goods must be returned in the original packaging and the return shipping costs are the responsibility of the buyer.
The right of withdrawal does not apply to the following
- goods that spoil or perish quickly.
- goods that have been taken into use (e.g. partially consumed).
- goods that have been unsealed after delivery by you and which cannot be returned for reasons of hygiene or health protection.
Warranty and Return Policy
When you purchase products from us you have the right to cancel and return your order within 14 days of receiving it.
Bear in mind, for an order to be eligible for a refund the returned items must be unopened and in their original condition and packaging.
You are responsible for the condition of the goods and of the decreased value of the goods caused by mishandling them beyond what is necessary to determine the nature, characteristics and function of the goods.
To return an order fully or partially, contact us at email@example.com and provide your details and your order details.
To complete your return, we require a receipt or proof of purchase. Further, we require an email informing us, that you want to return your purchase including the reason for doing so, followed by a tracking number on your shipment.
Please forward this email to: firstname.lastname@example.org
Please send your return to the following address:
Copenhagen Distillery ApS
Kloevermarksvej 70 D,
DK-2300 Copenhagen S.
Refunds take between 5-10 business days to be credited back to your payment card from when we have accepted your return and received the tracking number of the return shipment.
To best support you with a return inquiry or request we ask that you please contact us at the e-mail at email@example.com.
Please be prepared to provide the following information when submitting your request:
- Order ID
- Name of the product(s) in your order
- An image of the damaged or incorrect product if applicable
All requests will be reviewed individually.
Last updated: 27.04.2022